Returns & Refunds

How to start a return

• Open the order in your dashboard and choose “Request a return”, or message us through the contact form with your order number.
• Tell us which item and why — photos help if the item arrived damaged or not as described.
• We review requests within 2 business days and email you a return label or the seller's return address.
• Ship the item back within 7 days of approval, and keep your tracking number.

Start a return request

What's eligible

• Unused items in their original condition and packaging, with tags and accessories included.
• Items that arrived damaged, faulty, incomplete or materially different from the listing — always eligible, at our cost.
• Wrong item shipped — always eligible, at our cost.

What can't be returned

• Opened health, personal-care, cosmetic or intimate items, for hygiene reasons.
• Perishable goods and consumables.
• Digital items or gift cards once delivered.
• Custom or personalised items made to your order.
• Items marked “final sale” on the listing.
• Items damaged after delivery through misuse or normal wear.

These exclusions never override rights you have under consumer law.

Who pays return shipping

• Our cost — damaged, faulty, not as described, or the wrong item was sent.
• Your cost — change of mind. A prepaid label can be deducted from your refund instead.
• Original shipping charges are refunded only when the return is due to a fault or our error.

Refunds

• Refunds are issued to your original payment method once the item is received and checked — usually within 3 business days of arrival.
• Your bank may take a further 5–10 business days to post the funds.
• You are refunded the amount you actually paid, not the item's current dropped price.
• Exchanges: we refund the return and you re-buy at the live price — which, on Drip Drop, is often lower.

Order cancellations

You can cancel an order for a full refund any time before the seller dispatches it. Pending limit orders can be cancelled at any point before they fill — cancelling a limit order costs nothing.

Seller-fulfilled returns

Items are shipped and returned by independent sellers, but Drip Drop stands behind every order: if a seller doesn't respond within 3 business days of an approved return, we step in and refund you directly. Marketplace fees and payouts are adjusted accordingly.